Is there a way to recover missing emails. I finally recovered my account but am missing about a year and 1/2 of emails now. A lot of the folders I created during that time, along with some things I added to existing folders are gone. Hoping someone can help. Thanks!

Not again! I JUST got IM working with Tommy's help yesterday after about 2 hours. Now I'm getting this:

535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8 https://support.google.com/mail/?p=BadCredentials 1-20020aca0f01000000b003a88f5ebfeesm1839365oip.42 - gsmtp

The emails I was able to recover are the ones that were in the backup file I found...it's not surprising that they are older than the ones you lost.
Search through all the files that are on your many external hard drives, perhaps you will find IncrediMail backup files whose creation dates match what you are looking for.
If you find any, contact me again.
I installed the Premium version for you, so you can install your "Christmas" skin, it's easy to find it in the skins files you have on your computer
If you can't find it, you can download these files from my site (link in my signature--in red--below)

you must double-click on each if you want them to install in Indredimail

I don't understand when you say it goes to your email. The fact to double click on a skin doesn't open a mail !
Send a print please

yes sorry, a screenshot. I didn't receive anything

here the link for putting it here

https://www.incredissimo.com/forums/mettre-une-copie-d-ecran-dans-votre-post-t38273.html

I really hope I don't have to go through that as I sent it to you through my GMail.

Colleen, During your last interventions, if I understood correctly, you asked 3 different questions:
1---How can I find my old missing emails?
2---Do I have all the licenses, especially for the Gold Gallery and the Junk Filter?
3---How can I install the skins and notifiers in the downloaded files into IncrediMail?

All the answers to these questions can be found on the forum, but as not all of them are translated, I will try to answer them again.

1--- You have completely destroyed IncrediMail with specialized software which wiped out the "IM" folder and the identities present in "C: / Users". All of these items are irrecoverable. However, when I went to your computer, I found an email backup file that I was able to reintegrate into the IncrediMail that I had just reinstalled. Alas, it did not contain ALL the history that had been deleted... your computer is very busy, maybe you have the missing history somewhere in another file... you are the only one who can find it .

What would the name of that folder be?

2---ALL licenses, formerly paid, that we now make available to you for free are in the patch, including those of the Gold Gallery and the Junk Filter.
For the Gold Gallery, simply integrate the elements found in the skins, notifiers and animations files. For the Junk filter, there is also an executable to download from my site.

What do you mean by "integrate"?

3---To install the many skins, notifiers and other elements present in the files downloadable from my site, you must first DECOMPRESS them: RIGHT click on the file, then "Open with" and choose "Windows Explorer". Then double-click on the folder and when it opens, the small orange envelope synonymous with IncrediMail will appear to the left of the item name. A double click on the one you want to integrate will send it directly to IncrediMail...

I can't open with "Windows Explorer" as that is not an option. What now? Thanks as always!

I hope to have answered your questions, if despite this you cannot, contact me by private message

What would the name of that folder be?

I can't open with "Windows Explorer" as that is not an option. What now? Thanks as always!

There you go, it's settled once again.
But remember to clean your computer and avoid installing alternative antiviruses, which are completely useless and quite harmful
Windows Defender does this job very well, and for free...like me